Customer Service Representative - $11.50/hr

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To be approachable, engaging, and knowledgeable while assisting customers. To provide, prompt, friendly, helpful customer service.


I. General

• Follow the Core Values as defined by EEFC’s Core Value statement.

• Provide exemplary customer service to both customers and staff.

• Accurately communicate what the Co-op is and the process for becoming a member.

• Familiarity with store layout, products, and services.

• Familiarity and understanding of emergency procedures.

• Stay up to date with current storewide and departmental communications, policies, notices, and logs.

• Abide by Co-op policies as delineated in the Employee Handbook.

• Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Departmental

• Thorough understanding of cashier job description and position. Fill in as a Cashier as schedule requires.

• Answer customer questions or refer to appropriate staff. Help customers find information in co-op reference materials.

• Resolve customer complaints and if necessary contact the supervisor/manager.

• Answer and route phone calls, take messages as needed.

• Explain benefits of membership and sign up new members. Maintain stock of membership materials; make copies as needed.

• Answer questions on member equity status from data kept at CS Desk.

• Sign up customers for co-op sponsored classes or other events.

• Issue credits to customers for returned items. Ensure that returns are properly disposed.

• Transcribe special order request from customer and deliver to the appropriate coordinator.

• Stay current with developments in natural foods by reading articles provided by FEM.

• Call customers when special orders have arrived.

• Liaison with Marketing and Member Services staff to help coordinate for special events.

• Liaison with Marketing and Member Services staff to help coordinate EEFC volunteers.

• Maintain CS Desk systems; update and maintain various information binders. Keep desk well organized for easy transitions between shifts as well as for the sake of a good appearance.

• Read and make appropriate communicative notations in the CS log.

• Complete daily customer service checklist.

• Alert supervisor/manager to suspicious behaviors, disorderly customers or other emergencies.

• Perform other tasks assigned by Front End Manager or the supervisor.

• Attend meetings as scheduled.

• Maintain excellent rapport with all EEFC co-workers.

• Work in all situations to be personable, helpful and co-operative with customers, members and co-workers.

Required Skills and Qualifications:

• Must enjoy interacting with and serving the public.

• Must have a friendly and outgoing personality and a positive attitude.

• Professional appearance and behavior.

• Accuracy and attention to detail.

• Ability to handle multiple demands and stay calm.

• Ability to take direction and follow a checklist.

• The ability to learn the computer Point of Sale system on the register.

• The ability to be reliable for regular scheduled shift work.

• Willingness to work weekends and holidays.

• Significant cashiering and applicable customer service experience.

• Ability to successfully master the varied and numerous tasks of the Customer Services Desk.

• Good communication skills.

• Organized and methodical in action.

• Basic proficiency in Microsoft Word, Excel, Access and internet research skills.

• General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions.

Desired Skills and Qualifications:

• At least 2 years of experience serving the public.

• Familiarity with natural foods and co-op’s information resources.

Location: Pittsburgh, PA
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